Terms and Conditions

Terms and Conditions

EXCLUDE RIGHT OF WITHDRAWAL
The landlord points out that reservations you make are legally final. A right of withdrawal (the so-called cooling-off period) of 14 days does not apply to the agreements that you conclude with the Lessor.

Article 1. General terms and conditions and definitions
These general terms and conditions apply to a temporary rental agreement between lessor and lessee of a room, apartment or holiday home belonging to Gästehaus Pernull, located Khünburg 11, 9620 Hermagor, Austria.

Tenant: the person who rents the apartment or holiday home from the landlord for a certain period of time and who has paid the agreed rent to the landlord.
Landlord: Natascha van Haren Einzelunternehmer, is the one who rents out the rental property to the tenant.
Rental agreement: agreement between the tenant and the landlord with regard to the rental of an apartment or the holiday home.
Owner: the owner of the apartment and holiday home.
Rental price: price per night multiplied by the number of nights agreed. The rent can be increased with costs (and any deposit).
Down payment: the part of the rent that the tenant owes to the landlord when booking. The deposit is currently 25% of the travel sum and must be transferred to our account within 14 days.
Arrival and departure time: the times that have been agreed between the tenant and the landlord.

Article 2. Formation of rental agreement
The landlord informs the tenant about the rental object, prices and conditions that are important for the conclusion of the rental agreement. The rental agreement is concluded after the tenant has fully completed and sent the booking on the landlord's website and after confirmation of this has been sent to him by the landlord (by email, fax, or post).

Article 3. Payment conditions
Within 14 days after booking on the landlord's website or by email, the deposit must be credited to the bank account specified by the landlord to the tenant.
If the deposit is not credited to the bank account of the lessor within the specified period, the rental agreement is deemed not to have been concluded. At the latest 6 weeks before the start of the rental of the holiday home, the full rental price must be transferred to the account of the landlord. If this is not met, the right to rent the apartment or holiday home will lapse, with due observance of the provisions of Article 9.
If the booking is made less than 6 weeks before the start of the rental, the entire amount owed must be transferred to the account of the landlord. This amount must be credited to the landlord's account within 7 working days. If the payment has not been credited to the landlord's bank account within the specified period, the lease is deemed not to have been concluded.

Article 4. Costs

If costs apply in addition to the rental price, this will be stated on the website of the landlord. The tenant will pay this in the same way as the rent.

Article 5. Deposit
The owner is entitled to charge a deposit to the tenant. The deposit must be paid to the owner at his request in advance or upon entering the room or apartment/holiday home. The deposit is immediately returned by the owner to the tenant after the agreed length of stay, or refunded to his bank account within a week if the deposit has been paid in advance. All this after deduction of any costs of damage, defects and/or loss or disproportionate consumption of energy. Any deduction is reasonable and at the discretion of the owner.

Article 6. Obligations of the landlord
The landlord ensures that the apartment/holiday home is on the
agreed time of arrival is made available to the tenant in a well-maintained condition and in accordance with the booking confirmation.

Article 7. Obligations of the tenant
Upon arrival at the holiday home, the tenant is obliged to inspect the holiday home and the immediate vicinity for any unsafe situations. If, in the opinion of the tenant, there is an unsafe situation, he will immediately inform the owner of this. The tenant will give the owner a reasonable time to rectify the situation.
Overnight stay is allowed in the apartment for the number of people stated on the booking confirmation.
Visitors are only allowed to stay overnight after prior permission from the landlord and payment of an additional rent to be agreed. It is not allowed to admit persons in the apartment or holiday home, other than the tenant and any persons or friends, acquaintances or family designated by him. The tenant is responsible for all persons mentioned.
In the event of violation of the aforementioned provisions, the rental agreement will be terminated with immediate effect and access to the apartment will be refused. The tenant remains liable for the full rent. After dissolution of the agreement, the owner is entitled to rent out the rented property directly to another party.
Furthermore, it is not allowed to open closed spaces. When leaving the apartment or holiday home, even for a short period of time, the holiday home must be completely locked. In the event of theft or loss as a result of failure to comply with this, the tenant will be held liable for the entire damage. Smoking is not allowed in the entire property. In the event of a fire as a result of negligence, the tenant will be held liable for the damage.
Normal use of water and electricity is free of charge. If it appears that there is a disproportionately high consumption, the actual costs will be charged to the tenant.

Article 8. Arrival in and departure from the apartment or holiday home
Arrival and departure take place on the arrival and departure dates stated in the booking confirmation. Arrival of the tenant is allowed between 4 pm and 10 pm. Departure must take place before 10:00 am.
On arrival, the tenant checks the apartment or holiday home and the immediate surroundings to see if it is safe in his opinion (see article 7.).
Upon arrival, the tenant checks whether the apartment or holiday home and inventory are complete and undamaged. If something is damaged or missing, the tenant must report this to the owner within 24 hours of arrival. The latter will do its utmost to repair or replace or supplement it.
The expected time of departure must be communicated in good time by the tenant (at least 24 hours in advance) to the owner who inspects the apartment (possibly together with the tenant).
The apartment and/or holiday home will be delivered neat and "broom clean" by the tenant after the end of the stay. Crockery and accessories are returned clean and dry in the cupboards. Moved furniture must be returned to its original location. Damage, defects or missing items must be reported to the owner immediately by the tenant.

Article 9. Termination or amendment of the lease by the tenant
No changes can be made by the tenant to a booking made other than after consultation with and approval of the landlord.
In the event of full or partial cancellation of the booking of the stay in the holiday home or termination of the rental agreement by the tenant, the following provisions apply:
• You can cancel any reservation within 10 days, calculated from the reservation date, free of charge. To this end, you must return the booking confirmation to Gästehaus Pernull in writing, stating the reason for your cancellation. The Gästehaus Pernull will confirm your cancellation upon receipt and will refund the deposit;
• In case of cancellation up to 6 weeks before the start of the rental period, 30% of the total rent will be charged;
• In case of cancellation up to 4 weeks before the start of the rental period, 60% of the total rent is due;
• In case of cancellation up to 2 weeks before the start of the rental period, 80% of the total rent is due;
• In case of cancellation less than 2 weeks before the arrival date, the entire rent will be due.
Failure to arrive within 24 hours of the agreed arrival date without further notice will be considered a cancellation.
In the event of later employment or premature termination of the stay in the holiday home, the full rental price remains due.
Cancellations must always be reported in writing to the lessor.

Article 10. Termination or amendment of the lease by the landlord
The landlord can terminate or change the rental agreement in the following cases:
• a. in the event of non-payment (on time) by the tenant of the rent.
• b. force majeure, war, strike, natural disaster, extraordinary weather, fire,
death of the landlord or homeowner or their immediate family. All by the tenant
Amounts paid for overnight stays that have not yet expired will be returned to the tenant within 30 days after termination.
• c. due to circumstances of such a nature that rental of the apartment becomes impossible, such as, among other things: theft of inventory, destruction of the holiday home and the unauthorized admission of persons as described in Article 7.
If this is attributable to the tenant, amounts paid for overnight stays that have not yet expired will not be returned.
The landlord is not liable for any damage suffered by the tenant as a result of the termination of the agreement.

Article 11. Liability and law
The lessor accepts no liability for:
• a. theft, loss or damage, of whatever nature, occurring to the tenant during or as a result of the rental of and the stay in the rented holiday home.
• b. the breakdown or shutdown of technical equipment in the holiday home, temporary failure or disruptions of water and/or energy management, road and/or construction work in the vicinity of the holiday home.
• c. damage or injury resulting from the use of the holiday home, including inventory, or accidents in and around the holiday home.
The tenant is jointly and severally liable for all loss and/or damage to the rented property and its inventory, regardless of whether this is the result of acts or omissions by the tenant or third parties who are in or around the rented holiday home with the permission of the tenant. . In case of incorrect use or incorrect leaving of the rented house, the costs will be passed on to the tenant. The landlord will make every effort to provide correct information to the tenant, but is not liable for unexpected inaccuracies and/or incompleteness in the information provided.
Dutch law applies to all disputes between tenant and landlord.

Article 12. Complaints
All complaints relating to the use of the holiday home must be submitted to the landlord immediately by the tenant. The tenant will give the landlord sufficient opportunity and cooperation to resolve the complaint within a reasonable time.
If the complaint cannot be satisfactorily resolved, it must be submitted to the lessor in writing and with reasons. Complaints can be submitted no later than 30 days after the end of the stay in the holiday home.


DISCLAIMER

By making a booking you will be included in our address file. If you no longer appreciate this, you can let us know via the contact option on the website.
In the context of the Personal Data Protection Act, we do not provide your personal data to third parties. We use your data to keep track of the status of your reservation and payment. Furthermore, to send you the necessary information about your stay and finally to keep you informed of our services.
Team Gästehaus Pernull ®2022