Terms and Conditions

Terms and Conditions

EXCLUDE RIGHT OF WITHDRAWAL
The landlord points out that reservations you make are legally final. A right of withdrawal (the so-called cooling-off period) of 14 days does not apply to the agreements you conclude with the Landlord.

Article 1. General terms and conditions and definitions
These general terms and conditions apply to a temporary rental agreement between the landlord and tenant of a room, apartment or holiday home belonging to Gästehaus Pernull, located Khünburg 11, 9620 Hermagor, Austria.

Tenant: the person who rents the room, apartment or holiday home from the landlord for a specific period of time and who has paid the agreed rent to the landlord.
Landlord: Natascha van Haren Einzelunternehmer, is the one who rents out the rental object to the tenant.
Rental agreement: agreement between the tenant and the landlord regarding the rental of an apartment or holiday home.
Owner: the owner of the apartment and holiday home.
Rental price: price per night multiplied by the number of agreed nights. The rental price can be increased with costs (and any deposit).
Deposit: the part of the rental price that the tenant owes the landlord upon booking. The deposit is currently 25% of the travel sum and must be transferred to our account number within 14 days.
Arrival and departure time: the times agreed between the tenant and the landlord.

Article 2. Creation of rental agreement
The landlord informs the tenant about the rental object, prices and conditions that are important for the conclusion of the rental agreement. The rental agreement is concluded after the tenant has fully completed and sent the booking on the website of the landlord and after confirmation of this has been sent to him by the landlord (by email, fax, or post).

Article 3. Payment conditions
Within 14 days after booking on the website of the landlord or by email, the down payment must be credited to the bank account specified by the landlord to the tenant.
If the down payment is not credited to the bank account of the landlord within the set period, the rental agreement is deemed not to have been concluded. The full rental price must be transferred to the account of the landlord no later than 6 weeks before the start of the rental of the room or house. If this is not met, the right to rent the apartment or holiday home will lapse, with due observance of the provisions of Article 9.
If the booking is made less than 6 weeks before the start of the rental, the entire amount due must be transferred to the account of the lessor. This amount must be credited to the lessor's account within 14 working days. If the payment is not credited to the lessor's bank account within the set period, the rental agreement is deemed not to have been concluded.

Article 4. Costs
If costs apply in addition to the rental price, this will be stated on the website of the landlord. The tenant will pay this in the same way as the rent.

Article 5. Deposit
 The owner is entitled to charge a deposit to the tenant. The deposit must be paid to the owner at his request in advance or when entering the room or apartment/holiday home. The deposit will be immediately returned by the owner to the tenant after the agreed length of stay, or refunded to his bank account within a week if the deposit has been paid in advance. All this after deduction of any costs of damage caused, defects and/or loss or disproportionate use of energy. Any deduction is reasonable and at the discretion of the owner.

Article 6. Obligations of the lessor
The landlord ensures that the room, the apartment/holiday home on the
agreed time of arrival in good condition and made available to the tenant in accordance with the booking confirmation.

Article 7. Obligations of the tenant
Upon arrival in the room or apartment/house, the tenant is obliged to inspect it and the immediate surroundings for any unsafe situations. If, in the opinion of the tenant, there is an unsafe situation, he will immediately inform the owner. The tenant will give the owner reasonable time to put the situation in order.
In the room, the apartment / house, overnight accommodation is allowed for the number of people as stated on the booking confirmation.
Visitors are only allowed to stay overnight after prior permission from the landlord and payment of an additional rental price to be agreed upon. It is not permitted to allow persons into the room, apartment or holiday home, other than the tenant and any persons designated by him or friends, acquaintances or family. The renter is responsible for all named persons.
In the event of a violation of the aforementioned provisions, the rental agreement will be terminated with immediate effect and access to the apartment will be refused. The tenant remains liable for the full rental price. After dissolution of the agreement, the owner is entitled to rent the rented property directly to another party.
Furthermore, it is not allowed to open closed spaces. When leaving the room, apartment or holiday home, even for a short time, it must be completely locked. In the event of theft or loss as a result of non-compliance, the tenant will be held liable for the entire damage. Smoking is not allowed in the entire object. In case of fire as a result of negligence, the tenant will be held liable for the damage.
Normal use of water and electricity is free of charge. If it appears that there is disproportionately high consumption, the actual costs will be charged to the tenant.

Article 8. Arrival and departure from the room, apartment or holiday home
Arrival and departure take place on the arrival and departure dates stated in the booking confirmation. Arrival of the tenant is allowed between 4 pm and 10 pm. Departure must take place before 10:00 am.
Upon arrival, the tenant checks the room, apartment or holiday home and the immediate surroundings to see whether they are safe in his opinion (see Article 7.).
Upon arrival, the tenant checks whether the apartment or holiday home and inventory are complete and undamaged. If something is damaged or missing, the tenant must report this to the owner within 24 hours of arrival. He will do his utmost to repair or replace or supplement it.
The expected time of departure must be communicated by the tenant in good time (at least 24 hours in advance) to the owner, who (possibly together with the tenant) inspects the room, apartment or house.
After the end of the stay, the room, apartment and/or holiday home will be delivered neatly and “broom clean” by the tenant. For apartments/houses, it also applies that crockery and accessories must be returned to the cupboards clean and dry. Moved furniture must be returned to its original position. Damage, defects or missing items must be reported immediately by the tenant to the owner.

Article 9. Termination or amendment of the rental agreement by the tenant
No changes can be made to a booking made by the tenant, other than after consultation with and approval from the landlord.
In the event of full or partial cancellation of the booking of the stay in the room, the apartment/house or termination of the rental agreement by the tenant, the following provisions apply:
• You can cancel any reservation within 10 days, calculated from the reservation date, free of charge. To this end, you must return the booking confirmation to Gästehaus Pernull in writing, stating the reason for your cancellation. Upon receipt of this, the Gästehaus Pernull will confirm your cancellation and refund the deposit;
• In case of cancellation up to 6 weeks before the start of the rental period, 30% of the total travel sum will be charged;
• In case of cancellation up to 4 weeks before the start of the rental period, 60% of the total amount is due;
• In case of cancellation up to 2 weeks before the start of the rental period, 80% of the total travel sum is due;
• In case of cancellation less than 2 weeks before the arrival date, the entire sum will be due.
If you have not arrived within 24 hours of the agreed arrival date without further notice, this will be considered as a cancellation.
In the event of later occupation of, or premature termination of the stay in the room, the apartment/house, the full rental price remains due.
Cancellations must always be reported to the lessor in writing.

Article 10. Termination or amendment of the rental agreement by the lessor
The landlord can terminate or change the rental agreement in the following cases:
• a. in the event of non-payment (on time) of the rent by the tenant.
• b. force majeure, war, strike, natural disaster, extraordinary weather conditions, fire,
death of the landlord or homeowner or their immediate family. All by the renter
amounts paid for unexpired overnight stays will be returned to the tenant within 30 days after termination.
• c. due to circumstances of such a nature that rental of the apartment becomes impossible, such as: theft of inventory, destruction of the holiday home and the unauthorized admission of persons as described in Article 7.
If this is attributable to the tenant, amounts paid for unexpired overnight stays will not be refunded.
The landlord is not liable for any damage suffered by the tenant as a result of the termination of the agreement.

Article 11. Liability and law
The lessor accepts no liability for:
• a. theft, loss or damage, of whatever nature, to the tenant during or as a result of the rental of and the stay in the rented holiday home.
• b. technical equipment in the holiday home becoming inoperable or inoperative, temporary failure or malfunctions of water and/or energy management, road and/or construction work in the vicinity of the holiday home.
• c. damage or injury resulting from the use of the holiday home, including inventory, or accidents in and around the holiday home.
The tenant is jointly and severally liable for all loss and/or damage to the rented property and its inventory, regardless of whether this is the result of acts or omissions of the tenant or third parties who are in or around the rented holiday home with the permission of the tenant. . In the event of incorrect use or incorrect abandonment of the rented property, the costs will be passed on to the tenant. The landlord will endeavor to provide correct information to the tenant, but is not liable for unexpected inaccuracies and/or incompleteness in the information provided.

Article 12. Complaints
All complaints relating to the use of the room, holiday home/house must be immediately submitted by the tenant to the landlord. The tenant will give the landlord sufficient opportunity and cooperation to resolve the complaint within a reasonable time.
If the complaint cannot be resolved satisfactorily, it must be submitted to the lessor in writing and with reasons. Complaints can be submitted no later than 30 days after the end of the stay in the holiday home.


DISCLAIMER

By making a booking you will be included in our address file. If you no longer appreciate this, you can let us know via the contact option on the website.
In the context of the Personal Data Protection Act, we do not provide your personal data to third parties. We use your data to keep track of the status of your reservation and payment. Furthermore, to send you the necessary information about your stay and finally to keep you informed about our services.
Team Gästehaus Pernull ®2023